Consumer Complaint

A consumer complaint is an expression of dissatisfaction by a customer regarding a product or service We purchased. It typically arises when a consumer feels that a product or service doesn’t meet their expectations or isn’t delivered as promised. Here’s a breakdown of important aspects of consumer complaints.

TYPES OF CONSUMER COMPLAINT

• Product Defects: Issues like damaged goods, faulty items, or items that don’t perform as advertised.
• Service Problems: Complaints about poor service, delays, or unprofessional conduct.
• Misleading Advertising: Instances where a product or service doesn’t match what was advertised.
• Pricing Discrepancies: When consumers feel We were charged unfairly or not according to the advertised price.
• Warranty Issues: Problems related to warranties not being honoured or unclear warranty terms.

IMPORTANCE OF CONSUMER COMPLAINT

• For Consumers: Complaints ensure We are heard and can receive appropriate compensation or resolution.
• For Businesses: We provide valuable feedback to improve product quality and customer service.
• For the Market: Help maintain fair business practices and prevent exploitation.

WHO CAN FILE A COMPLAINT

• Any consumer
• Any voluntary consumer association
• Central government and state government
• One or more consumers, where the numerous consumers have the same interest.
• In case of death of a consumer, his legal heir, or representatives

WHEN CAN A COMPLAINT CAN BE MADE

• If there is a Loss or damage caused to the consumer due to unfair or restrictive trade practice of a trader or service provider
• If the article purchased by a consumer is defective
• If the services availed of by a consumer suffer from any deficiency
• If a trader or service provider has charged for the goods or for the service mentioned in the complaint a price more than the stipulated price
• If the goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

HOW CAN LAWTECH HELP YOU IN CONSUMER COMPLAINT

• If your issue is unresolved after initial attempts, we can help draft a formal complaint letter, a demand letter for a refund or compensation, or a notice of legal action. This formal communication can sometimes encourage companies to resolve the issue more quickly.
• If your complaint involves a company unwilling to resolve the issue, we can act as an intermediary to facilitate communication and negotiation. Legal professionals can help you get a fair settlement without the need for a lengthy court case.
• If the complaint escalates to the point of needing legal action (such as filing a lawsuit in a court or consumer tribunal), a legal consultancy can represent you in these proceedings, ensuring that your case is presented professionally.
• If your complaint involves deceptive practices like fraud, misleading advertising, or breach of contract, we can help protect you by identifying any legal violations and pursuing the appropriate legal recourse.